Customer Service
 

Shipping

• All orders will be processed within 3 business day upon payment approval, excluding holidays.
• Shipping rate: In the Netherlands free - Europe €7,50 - World €12,50
• All orders will be shipped with a tracking code.

Return Policy

• We accept returns or exchanges on any undamaged, unused items within 14 days of delivery date. 
• Please inform us about your intention to return within 14 days by sending an email to info@tessaswinkels.com.
• Returns must include all original receipts, tags and accompanying packaging.
• All shipping, customs and insurance costs are non-refundable, and are at the expense of the customer.
• We are not responsible for any lost or stolen merchandise incurred upon return shipping.
• We will refund the purchase price of the product within 7 days
• We reserve the right to refuse any returned item that does not meet our return policies.

Repairs

• The products we sell are made and designed to last, if somehow something breaks during normal use, please send an email with a few photo's to info@tessaswinkels.com. After seeing the photo's we will decide if we can repair the product.