Customer Service
Shipping
- All orders will be processed within 3 business day upon payment approval, excluding holidays.
- Shipping rate: In the Netherlands free - Europe €7,50 - World €12,50
- All orders will be shipped with a tracking code.
Return Policy
- We accept returns or exchanges on any undamaged, unused items within 14 days of delivery date.
- Please inform us about your intention to return within 14 days by sending an email to info@tessaswinkels.com.
- Returns must include all original receipts, tags and accompanying packaging.
- All shipping, customs and insurance costs are non-refundable, and are at the expense of the customer.
- We are not responsible for any lost or stolen merchandise incurred upon return shipping.
- We will refund the purchase price of the product within 7 days
- We reserve the right to refuse any returned item that does not meet our return policies.
Repairs
- The products we sell are made and designed to last, if somehow something breaks during normal use, please send an email with a few photo's to info@tessaswinkels.com. After seeing the photo's we will decide if we can repair the product.